Getting started

Two-factor login

With two-factor login on, your password alone is not enough to get into your account. You also need a 6-digit code from an app on your phone.

Turn it on #

  1. In the Portal, open Account, then Password & security.
  2. Press Set up two-factor login.
  3. Scan the QR code with an authenticator app. Google Authenticator, Microsoft Authenticator, Authy and 1Password all work.
  4. Enter your password and the 6-digit code the app shows.
  5. Save the ten recovery codes somewhere safe, such as a password manager.

Important

The recovery codes are shown once. Each one signs you in a single time if you lose your phone. Without your phone and without a recovery code, you will need to contact support to get back in.

Signing in #

Enter your email and password as usual, then the code from your app. Codes change every 30 seconds. If one is about to change, wait for the next.

Lost your phone #

Use one of your recovery codes in place of the 6-digit code. Then make new recovery codes, or set two-factor login up again on your new phone, from Account, then Password & security.

If you have no recovery codes left, contact us. We will check it is really you before removing it.

Turn it off #

Account, then Password & security, then Turn off. It asks for your password and a code, so nobody else at your computer can remove it.